So on Wednesday night we got our first Eternal Ember drop, off our second Shannox kill. We'd agreed some time ago that the most fair way to assign the legendary was for our top 2 caster dps, a mage and a warlock, to roll on the first orb, and that would randomly assign which of them should get the weapon (as both have been in guild for the same time, have the same flawless performance record, etc).
Our master looter, unaware of what the new blue item was, assumed it was just another crafting orb, and assigned it to me as the RL/GM, as I then drop crafting orbs in the Guild Bank until later. Since I'm a druid on the legendary quest line (even though I'm technically 4th in line, if I'm lucky), it turned out I could be assigned the item (I assume you'd get an error if you weren't on the quest).
Naturally, when this happened, my first response was "NNNNNNNOOOOOOOO!!!", but then I figured no stress, I can just get a GM to help me fix this. So we did the roll, the warlock (Vasjh) won the roll, and I logged a GM ticket :
Garnaph @ Twilight's Hammer 6/7/2011 21:16
"My master looter accidentally gave me [Eternal Ember], as she mistook it for a crafting orb. It was supposed to go to Vasjh. Please help. I've told the master looter to be more careful in future. I'm so sorry."
I had an ETA of 4 days on the ticket, but I figured no rush, it's not like we're going to have 25 orbs within those 4 days anyway.
This morning I got the following scripted copy-paste response :
Rennguht Customer Service Representative 8/7/2011 01:10
"Thank you for contacting the Blizzard customer support team.
Eternal Embers can by design only be looted or assigned to a player who is on the quest “All-Seeing Eye” at the time of creation and is not intended to be traded afterwards. Please be advised that the Game Master team is therefore not accommodating redistribution or transfer requests of Eternal Ember under any circumstances.
Thank you for your understanding and consideration.
Regards,
Game Master Team
Blizzard Entertainment Europe"
I had a similar issue when cata first hit. I rolled greed on a chaos orb (even though I'm JC/Alchemy) and won it. I didn't realise it would immediately and permanently soulbind, and that GMs would have a "please go @#$ yourself with a rake" attitude towards helping you clear up these mistakes. I still have that chaos orb sitting in my bank, gathering dust. Just the one, because I learned from this unfortunate misunderstanding.
So in this case, in what is likely to be another once-off (as I'm changing our master looter after this incident), a GM is again completely unwilling to assist. If it was a chaos orb I wouldn't be as stressed out, as you can just run another 5 man to get another. boss kills in firelands are few and far between, and even if you kill all 7 bosses in a week, you're not assured of 7 embers, as they're not 100% drop rate.
So why on earth are GMs so unwilling to help? I used to have an opinion of them as very friendly and helpful. Now I'm starting to feel that they're unwilling to help in any way, and are too lazy to even type an individualised response, resorting to scripted copy-paste replies, after a 2 day wait.
This morning I tried again, posting the following wall of text in reply to the GM :
Garnaph @ Twilight's Hammer 8/7/2011 07:54
"I understand that that is your standard response. However as I stated above, our master looter mistook it for a crafting orb, and that's why it was assigned to me : as the guild leader, as I normally place crafting orbs in our guild bank. By chance I happen to be a druid that's on the quest, but I'm 5th in line for the legendary, and by no means should I have got the quest item.
We performed a roll for the Eternal Ember, as per how we agreed we'd handle this over a month ago, and Vasjh won the roll. He should have got it. I'm not trying to get it transferred after the fact because I changed my mind.
I'm fully aware of how the legendary quest line works. We decided on how to assign these orbs a long time ago, and the Ember was merely assigned to me by accident. It won't happen again, as I've been giving the master looter hell since it happened. I just need you to transfer this one to fix the mistake, PLEASE :(
This isn't a chaos orb that we can quickly run another 5 man to replace. Firelands bosskills are few and far between for our guild at the moment, and the Embers aren't even a 100% drop rate. Having one wasted like this is a massive problem for us."
It would be nice if I could at least get a GM to actually read what I have to say, and hear me out, rather than brushing me off like a moron QQing on forums. I don't need to be told what the legendary questline entails - I read up on everything I needed to some time ago. The response I got was lazy, unhelpful, and a little condescending. I expected better from a "Customer Service Representative".
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